Question : What colours are the covers and can I have a logo?
Answer :Voyager covers are a Dull Silver and 4 Layer Stormforce covers are Dark Grey, the idea being they are inconspicuous and dont draw attention to your bike underneith. We are not licenced to "print" logos on covers. If we were you would pay double the price, just to cover the licencing fee. Printing logos on covers also means that the area where the logo is is less breathable and we wont do this as we dont want your car to suffer as a result. If its embroidered on it means you are creating holes in the cover where water can get in.
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Question : Im confused, which cover do I need...Voyager or the new Stormforce?
Answer : Be sure to check out our cover guides. Basically our VOYAGER is a frequent use, breathable indoor/outdoor cover. Choose this one if your bike is stored in a damp, draughty garage, barn or other external building or left outdoors occasionally. Our UNIQUE range of covers called the STORMFORCE are a 4 layer fully breathable, yet totally waterPROOF outdoor cover, which can also be used indoors.
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Question : Is the STORMFORCE Cover Breathable?
Answer : Yes, Totally waterproof yet totally breathable material and also great in high temperatures.
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Question : Do the Stormforce covers have a soft internal lining?
Answer : Yes, there is a soft inner lining that is guaranteed not to scratch your bike when ruffled by wind.
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Question : How is the cover attached to the bike?
Answer :Both bottom front and rear of the cover are elasticated and there is also a strap with buckles to secure it underneith. These buckles have non scratch silocone outer membraines as standard.
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Question : What kind of guarantee do I get?
Answer : There is a 2 year manufacturers guarantee on our Stormforce Covers and a 1 year manufacturers guarantee with Voyager Covers as standard.
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Question : Can the cover be put on a wet bike?
Answer : We wouldn't recommend it. You are trying to keep water out not in. Always better to let the car dry naturally than cover wet. Try and make sure the bike is clean before applying the cover as any road dirt trapped between the bike and the cover could be abrasive to the paintwork.
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Question : How soon will I get my cover after ordering?
Answer : We have over 5000+ covers in stock so delivery is normally within a few days via Fedex Courier and is currently FREE throughout the UK, £11 throughout Europe and approx $30 USA and Canada (Sent from our USA depot ).br>
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Question : If a cover for my bike or scooter is not shown on your website what shall I do?
Answer : Firstly contact us as we may have the cover even though its not yet online. Our Covers are a specific fit for each make and model of bike, so all we need is the make, model and sometimes the year and we'll know the cover you need.
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Question : Does the cover have a storage bag?
Answer : Yes, each cover comes with its own storage bag as standard.
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Question : I live outside the UK, can I still order a cover?
Answer : Yes, Our shopping cart displays the price in UK pounds and Euros and we offer a worldwide delivery service. We have a distribution centre in the USA also so delivery is FAST & FURIOUS no matter where you are on the planet.
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Question : How can I pay?
Answer : Our online store accepts secure payments via Worldpay ( Visa,Mastercard,Maestro etc ) or PAYPAL or over the phone if you'd rather speak
to a real person. You can even pay by cheque via our shopping cart.
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Question : Will the delivery of the cover need to be signed for?
Answer : Yes, you will need to sign for the item. If you are not able to, the courier / postal service will leave you a FAILED DELIVERY CARD. You MUST contact them to arrange an alternative collection otherwise they may eventually return the product to us. Should this happen we will have to charge you again for a re-delivery. This is why customers often have their covers sent to their work address. This is no problem for us as you can specify a billing and delivery address at the checkout.
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Question :Can I still use my bike lock with the cover on?
Answer : Yes, we fit special metal eyelets into the bottom / front of all bike covers for this reason.
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Question :I still have some more questions, can you help me?
Answer : Our knowledgeable staff are here to help you with any questions you may have. You can simply call us on 01744 633985 or if its out of hours you will find our ONLINE LIVE HELP facility manned late into the evening 365 days a year by UK technical staff.
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Note : We believe in using the latest technology available to provide the best and safest online shopping experience in the industry. With a huge investment in our state-of-the-art website and internal systems, plus our own in-house developers, you can be sure that the personal information you enter on our website is transmitted securely and safely and welcome and comments customers online shopping experience.
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